Sofie Forster
- Total activity 164
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 4
- Subscriptions 115
Articles
Recent activity by Sofie Forster-
Why does my SIP trunk report that the SIP connection offline and doesnt send OPTIONS packets?
IMPORTANT:This configuration should only be done in consultation with Support, as it involves making sensitive changes to the database. Always back up the server before making such changes!The foll...
-
Why is my DeutschlandLAN Cloud PBX line not working?
Problem:The line diagnostics show that the line is down due to an error. Additionally, the following message appears:Update of capabilities failed: address lookup is ambiguous Solution:There is a u...
-
Why does the server service fail to start with the message “The AtlasService service cannot be started on this computer”?
Problem:After an update, the following message appears when attempting to start the XPhone Server Solution:To resolve this issue, temporarily switch the service account to LocalSystem and then swi...
-
Why are my contacts censored in the Contacts by XPhone app in Teams? (CbyX)
You need to configure certain permissions in the Azure Portal to ensure that contacts are not displayed with censored information.You can use the CbyX Admin Portal to verify that these permissions ...
-
What needs to be considered when configuring Netscaler as a reverse proxy for XPhone?
Attention:The following information has been provided to us by one of our partners, but are not tested on our site. Be sure to discuss such configurations with a trained XPhone technician and the N...
-
How can I remove a hanging call on the XCC (Freeswitch)?
Problem DescriptionIf the user’s line is permanent busy even though the user is not active in a call, the cause may be a stuck call. In Wireshark, you often see a "Busy" response when the user is c...
-
Why do I get the message “Administrator approval required” for XPhone calendar synchronization? (O365 / Graph)
Question:Why do I get the Microsoft message “Administrator approval required” for XPhone calendar synchronization? In the cases that have been reported so far, the message often appears for newly c...
-
How do I create a long-term Wireshark trace on the XCC satellite?
Table of Contents Setting up long-term tracing Establishing an SSH connection from the XPhone Server to the XCC Testing Wireshark filters Saving Wireshark traces to a network drive Customizing ...
-
Why can I no longer accept calls with Softphone after updating to V9.8.69?
Error pattern:In V9.8.69, the functionality of the ACLs, which you can configure in the XCC Gateway, has been improved. As a result, if the configuration is missing or incomplete, calls that are re...
-
How can I change the name of mails (voicemail, fax, SMS) sent by the XPhone Server?
In various scenarios, the XPhone Connect Server sends e-mails. In Outlook you then receive a mail from XY@domain.de, but it is always preceded by “XPhone Connect”. This article describes how you c...