Sofie Forster
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Activity overview
Latest activity by Sofie Forster-
Sofie Forster created an article,
Can I customize or expand the call note?
Question: Can I customize or expand the call note? Response: Unfortunately, the default call note cannot be customized. However, support has built a workaround in the form of a dashboard. This Da...
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Sofie Forster created an article,
Why do I get a message that the adxregistrator.exe file is not marked for installation?
When installing the XPhone Connect Client, the following message is displayed: "The file "adxregistrator.exe" is not marked for installation." This error message is not an XPhone-specific problem....
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Sofie Forster created an article,
Why is no journal and no contact list displayed in the Mobile Client?
Possible error images in the mobile app: Chat cannot be retrieved Journal cannot be retrieved Change presence status does not work Contact search does not work Mobile client logs in but is shown a...
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Sofie Forster created an article,
Why am I not seeing users at the locations on the admin website even though the clients are working?
It can happen that a corrupt file in the server directory causes a display error in the user administration. Most of the time this then manifests itself by the absence of all users in one / several...
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Sofie Forster created an article,
Why do my different office hours dont work for TeamDesk?
When configuring a TeamDesk, it is possible to create different office hours for a certain period of time or so-called absences for whole days (e.g. holidays). Here is a screenshot of both scenario...
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Sofie Forster created an article,
What can I do if my XCAPI SUS license has expired?
The condition for the XCAPI SUS license (software update service) is a valid UpToDate in XPhone. To extend the license, it is best to contact your sales representative at our company or send an e-m...
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Sofie Forster created an article,
Why do I get the message "Agent line address number may not be empty" when I try to switch to Ready in TeamDesk?
The error message Agent line address number may not be empty! is caused by an incorrect configuration sequence of TeamDesk. The AnyDevice line must be created before assigning a user to a TeamDesk....
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Sofie Forster created an article,
How can I activate the XPhone fax control characters in the setup?
How can the control characters of the "XPhone Fax" printer be activated while it is installing? Generally the following values are possible. Change the bold values below as needed: C4BMAILMERG...
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Sofie Forster created an article,
Why are fax numbers not taken over when selected via the Global Address List?
If you address a fax in Microsoft Outlook via the button "Fax To:" and select the contacts via the Global Address List, it may happen that the fax number is not transferred to the Outlook fax f...