Sofie Forster
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Articles
Recent activity by Sofie Forster-
What needs to be considered when configuring Netscaler as a reverse proxy for XPhone?
Attention:The following information has been provided to us by one of our partners, but are not tested on our site. Be sure to discuss such configurations with a trained XPhone technician and the N...
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How can I remove a hanging call on the XCC (Freeswitch)?
Problem DescriptionIf the user’s line is permanent busy even though the user is not active in a call, the cause may be a stuck call. In Wireshark, you often see a "Busy" response when the user is c...
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Why do I get the message “Administrator approval required” for XPhone calendar synchronization? (O365 / Graph)
Question:Why do I get the Microsoft message “Administrator approval required” for XPhone calendar synchronization? In the cases that have been reported so far, the message often appears for newly c...
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How do I create a long-term Wireshark trace on the XCC satellite?
Table of Contents Setting up long-term tracing Establishing an SSH connection from the XPhone Server to the XCC Testing Wireshark filters Saving Wireshark traces to a network drive Customizing ...
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Why can I no longer accept calls with Softphone after updating to V9.8.69?
Error pattern:In V9.8.69, the functionality of the ACLs, which you can configure in the XCC Gateway, has been improved. As a result, if the configuration is missing or incomplete, calls that are re...
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How can I change the name of mails (voicemail, fax, SMS) sent by the XPhone Server?
In various scenarios, the XPhone Connect Server sends e-mails. In Outlook you then receive a mail from XY@domain.de, but it is always preceded by “XPhone Connect”. This article describes how you c...
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What can I do if the server-side rendering does not work? (Sumatra)
If the server-side rendering does not work, even though the corresponding software is installed on the server, e.g. Adobe Reader for rendering faxes, you can switch the fax renderer to Sumatra. P...
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How do I analyze / correct errors with DTMF tones?
Problem It can happen that despite correct protocol negotiation between XCC and PBX via SDP, the outband DTMF signals (RTP event according to RFC 2833) are transmitted incorrectly by the PBX. The s...
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Why do I get the error “Creation of object ‘ITelephonyAdmin’ on the telephony server failed" in the dialling parameters special configuration?
Behavior: You want to adjust the dialling parameters special configuration and receive the error message “Creation of object ‘ITelephonyAdmin’ on the telephony server failed” after logging in. Sol...
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How can I create a perfmon log / performance monitoring?
Windows Perfmon, or performance monitoring, is a tool for monitoring and analyzing system performance. It enables real-time monitoring of system resources such as CPU, memory, hard disks and networ...