Why can't I see the Connect Client even though it is open according to the taskbar?

Question:

Why can't I see the Connect Client even though it is open according to the taskbar?

Response:

Changing screen constellations in connection with the Windows version and .NET Framework version can cause applications to disappear from the visible area of the screen. Unfortunately, this problem cannot be solved in the long run. Below you will find various workarounds that we can offer.

1. Workaround:

Click on the Connect Client in the taskbar. Now try to move the window using the Windows key and the arrow keys.

2. Workaround:

Click on the XPhone icon > Connection settings in the Systray. Then log in as a different user and then switch back to the user with the problem.

3. Workaround:

Open the registry for the affected user and navigate to: HKEY_CURRENT_USER\SOFTWARE\C4B\XPhone50\Instance

Then set the key: IgnoreLastWindowPosition

With the value: 1

The key ensures that the client is reset to the initial position each time the client is restarted.

4. Workaround:

Exit the Connect Client. Then edit the coordinates of the client manually by opening the user.config file under the following path:

C:\Users\AppData\Roaming\C4B_Com_For_Business_AG\C4B.XPhone.Commander.exe_Url_XXXXXX\CurrentVersion

Then search the file for the following section (the coordinates in the screenshot are just an example):

Then set the coordinates of WindowX and WindowY to 0:

Save the file and then launch the Connect Client.

5. Workaround:

Exit the Connect Client and delete the C4B_Com_For_Business_AG folders in AppData/Local and AppData/Roaming using the following vbs script:

https://github.com/C4BCSMORG/tmp/raw/main/Tools/ClientPositionReset/Client%20Position%20resetten.vbs

The script must be run with admin privileges.