Sofie Forster
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Articles
Recent activity by Sofie Forster-
What can I do if the server-side rendering does not work? (Sumatra)
If the server-side rendering does not work, even though the corresponding software is installed on the server, e.g. Adobe Reader for rendering faxes, you can switch the fax renderer to Sumatra. P...
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How do I analyze / correct errors with DTMF tones?
Problem It can happen that despite correct protocol negotiation between XCC and PBX via SDP, the outband DTMF signals (RTP event according to RFC 2833) are transmitted incorrectly by the PBX. The s...
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Why do I get the error “Creation of object ‘ITelephonyAdmin’ on the telephony server failed" in the dialling parameters special configuration?
Behavior: You want to adjust the dialling parameters special configuration and receive the error message “Creation of object ‘ITelephonyAdmin’ on the telephony server failed” after logging in. Sol...
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How can I create a perfmon log / performance monitoring?
Windows Perfmon, or performance monitoring, is a tool for monitoring and analyzing system performance. It enables real-time monitoring of system resources such as CPU, memory, hard disks and networ...
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Why am I not receiving any push messages / call notifications from the mobile app?
Since summer 2024, Google has switched off the old push API. A new API was therefore implemented in V9.0.311, which is required for the delivery of push messages. If you do not receive any pu...
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Why is the mobile app not getting a connection after the server move?
Error: The mobile app cannot establish a connection to the server, when testing the connection via the WebApi tester, the first two entries are displayed in “green”, and from WEB-API Authentication...
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Why doesn't XPhone Federation work with Microsoft Teams?
Problem: XPhone Federation with Microsoft Teams does not work, although all settings in XPhone and in the customer's firewall are correct. If the customer's Teams domains are not hosted directly by...
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Why does Outlook crash when the XPhone plugin / addin is active?
Behavior: Our customers have reported that Outlook crashes as soon as our XPhone AddIn is active. Specifically, this means that Outlook closes again after a few seconds when it is opened for the ...
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Why does the integrated Windows logon no longer work? (V9.0.271 or newer)
For better illustration, we use the following designations in these instructions: XPhone Server: cti01.muster.localXPhone Service Account: xphone-srv Please adjust these variables in the co...
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Why do I get a message when installing the client that the installed version is more recent than the one I am currently installing?
Behavior and cause:If you receive the following error message when installing the XPhone Connect Client:The cause is usually that registry entries from an older XPhone version or a previous, failed...