Sofie Forster
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Recent activity by Sofie Forster-
What do the XCAPI errorcodes mean?
For our AutoAttendant, Voicemail and Fax solution we communicate with XCAPI. In the UM logfiles we often find error codes that are delivered by the XCAPI and can give a hint to the cause of the pro...
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Why does the call drop immediately when I answer an incoming call via Softphone Mobile (LTE)?
Question: Why does the call drop immediately when I answer an incoming call via Softphone Mobile (LTE)? Error pattern: You receive a call on your softphone mobile device in LTE. The call is signa...
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How do I handle MFCMapi and what do I need the tool for?
Question: How do I handle MFCMapi and what do I need the tool for? Explanation: The MFCMapi (Microsoft Foundation Classes MAPI) tool is a Microsoft Exchange Server MAPI editor, hex editor and deb...
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Why is the call forwarding not removed (anymore) when changing the presence?
In selected environments it can happen that a redirection stored in the presence is no longer removed when switching back from this presence. Why this happens and how to fix it is described here. ...
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What can I do if the satellite is no longer accessible after a restart / changes to the XPhone server?
Typical error pattern: The outsourced XCC is no longer green in the administration interface and the SIP gateways are not green either. If you look in the logging of the XCC (file XCC_FS) you will ...
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How do I configure the UM services for multi-site operation?
Table of contents Important notes Using multiple XCAPI controllers The Challenge Sending faxes Voicemail / Auto Attendant / MWI Voicemail-Player Define controller for configuration / location gr...
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Why don't I see any devices in the mobile app?
Error pattern: Devices are displayed in the Mobile App for IOS, but not for Android. Important: If no devices are available for IOS and Android, something seems to be wrong with the basic configura...
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Why can't I log in to the mobile app?
Problem: The tests in the WebApi Test Tool are successful, but the Mobile App login is not possible. Typical cause: In most cases, the cause of the behaviour is that the customer is using a sub-s...
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Why can't I log in to Analytics / in UM Settings?
Question: Why can't I log in to Analytics / in UM Settings Website? Error 1: There is often a setting missing in the IIS that causes the following login window to appear when calling up the Analy...
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Wrong teams login data in the Connect Client
Problem: When entering the login data for the Teams login in the XPhone Client, incorrect data was stored and you can no longer delete it or the window for entering the login data no longer opens. ...