Sofie Forster
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Recent activity by Sofie Forster-
Why am I not receiving any push messages / call notifications from the mobile app?
Since summer 2024, Google has switched off the old push API. A new API was therefore implemented in V9.0.311, which is required for the delivery of push messages. If you do not receive any pu...
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Why is the mobile app not getting a connection after the server move?
Error: The mobile app cannot establish a connection to the server, when testing the connection via the WebApi tester, the first two entries are displayed in “green”, and from WEB-API Authentication...
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Why doesn't XPhone Federation work with Microsoft Teams?
Problem: XPhone Federation with Microsoft Teams does not work, although all settings in XPhone and in the customer's firewall are correct. If the customer's Teams domains are not hosted directly by...
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Why does Outlook crash when the XPhone plugin / addin is active?
Behavior: Our customers have reported that Outlook crashes as soon as our XPhone AddIn is active. Specifically, this means that Outlook closes again after a few seconds when it is opened for the ...
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Why does the integrated Windows logon no longer work? (V9.0.271 or newer)
For better illustration, we use the following designations in these instructions: XPhone Server: cti01.muster.localXPhone Service Account: xphone-srv Please adjust these variables in the co...
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Why do I get a message when installing the client that the installed version is more recent than the one I am currently installing?
Behavior and cause:If you receive the following error message when installing the XPhone Connect Client:The cause is usually that registry entries from an older XPhone version or a previous, failed...
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How can I realize the CheSe Service with XPhone?
Overview The TeamDesk approach Previously: CheSe via PBX New: CheSe via TeamDesk Invisible boss number Special treatment for the secretary Boss signals outgoing TeamDesk number Extern callers -> T...
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How is the mapping of the local Outlook address book?
The following fields are displayed in the contact card when they are filled in: Bezeichnung XPhone Bezeichnung lokales Outlookadressbuch Office <BusinessTelephoneNumber> Mobile <MobileTeleph...
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Can I reset the password for the administrator of the XPhone server?
It is possible to reset the password of the default administrator. To do this, you need access to the XPhone Server machine. Open the XPhone Connect Server Manager and click on "Tools" > "Explore...
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How does a Presence work?
Presence rulesThe scenarios below can also be strung together, whereby the "Status afterwards" of scenario X corresponds to the "Initial presence status" of scenario Y.Automatic presences can only...