Sofie Forster
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Recent activity by Sofie Forster-
Why don't I see any devices in the mobile app?
Error pattern: Devices are displayed in the Mobile App for IOS, but not for Android. Important: If no devices are available for IOS and Android, something seems to be wrong with the basic configura...
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Why can't I log in to the mobile app?
Problem: The tests in the WebApi Test Tool are successful, but the Mobile App login is not possible. Typical cause: In most cases, the cause of the behaviour is that the customer is using a sub-s...
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Why can't I log in to Analytics / in UM Settings?
Question: Why can't I log in to Analytics / in UM Settings Website? Error 1: There is often a setting missing in the IIS that causes the following login window to appear when calling up the Analy...
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Wrong teams login data in the Connect Client
Problem: When entering the login data for the Teams login in the XPhone Client, incorrect data was stored and you can no longer delete it or the window for entering the login data no longer opens. ...
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Can I customize or expand the call note?
Question: Can I customize or expand the call note? Response: Unfortunately, the default call note cannot be customized. However, support has built a workaround in the form of a dashboard. This Da...
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Why do I get a message that the adxregistrator.exe file is not marked for installation?
When installing the XPhone Connect Client, the following message is displayed: "The file "adxregistrator.exe" is not marked for installation." This error message is not an XPhone-specific problem....
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Why is no journal and no contact list displayed in the Mobile Client?
Possible error images in the mobile app: Chat cannot be retrieved Journal cannot be retrieved Change presence status does not work Contact search does not work Mobile client logs in but is shown a...
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Why am I not seeing users at the locations on the admin website even though the clients are working?
It can happen that a corrupt file in the server directory causes a display error in the user administration. Most of the time this then manifests itself by the absence of all users in one / several...
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Why do my different office hours dont work for TeamDesk?
When configuring a TeamDesk, it is possible to create different office hours for a certain period of time or so-called absences for whole days (e.g. holidays). Here is a screenshot of both scenario...
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What can I do if my XCAPI SUS license has expired?
The condition for the XCAPI SUS license (software update service) is a valid UpToDate in XPhone. To extend the license, it is best to contact your sales representative at our company or send an e-m...