How can I transfer my licenses when I get new hardware or similar? License Rehosting

If your hardware has changed due to a hardware replacement or similar, you can easily transfer your license to a new machine in no time.

Please note that a hardware replacement may also be necessary if something changes on the system or virtual host. Ensure that the registry and the system’s MAC address cannot be modified by third parties. Configure hosts so that the MAC address does not change after a reboot.

XCAPI

You must contact TE-Systems to update the hardware associated with your XCAPI license (LOD key):

https://community.te-systems.de/license 

For more information, visit the manufacturer’s website:

https://www.xcapi.com/you-are-moving-with-your-xcapi-license-file/?lang=en 

XPhone

You can also find these instructions at https://help.c4b.com/xphone-connect-10/doc/en/admin/start/lic/rhst.html 

Open License Management

To replace the hardware, you’ll need the license retrieval code for the licenses you want to transfer. You’ll find this in the license certificate you received via email.

If you don’t have it on hand, or if it’s invalid, please use your XID instead. You’ll find this on the home page of the administration interface.

Open License Management

Open License Management: https://license.c4b.de/Olive2 

Enter License Retrieval Code / XID

Click Next. Now enter your license retrieval code or your XID, along with the security code displayed, and click Next again.

Select Hardware Replacement

You will receive a message stating that your licenses have already been retrieved, and you now have the option to retrieve the license again or perform a hardware replacement.

The hardware replacement cannot proceed until it has been confirmed that the licenses are to be transferred to new hardware.

To confirm, please click the link in the email.

Once confirmed, you can complete the hardware replacement within 24 hours.

Enter New Hardware ID or MAC Address

Click Next and enter the new hardware ID or MAC address of the server to which the licenses are to be transferred. Then click Next again.

Register licenses for new hardware

Finally, you will see a summary of which licenses are being transferred to the new hardware.

If all information is correct, please click “Generate and Deliver License.”

You will then receive an email containing the corresponding license (XML) file.