Why can't I log in to Analytics / in UM Settings?

Question:

Why can't I log in to Analytics / in UM Settings Website?

Error 1:

There is often a setting missing in the IIS that causes the following login window to appear when calling up the Analytics / UM Settings website:

However, this login is not from Analytics or UM Settings itself.

Note: At this point you can enter a domain user as a test in order to log in.

You should then be taken to the actual login page. This has the typical XPhone Connect layout:

The same applies to the UM Settings.

In this login screen, in turn, you can log in with the XPhone Connect user.

Solution 1:

To bypass the intermediate step with the domain logon, proceed as follows:

1. Open IIS and navigate to Application Pools > Sites > Default Web Site > Analytics and then open Authentication Settings

2. Enable Anonymous Authentication

3. Restart the Default Web Site

Note: The restart takes a few seconds and can normally take place during operation.

4. Restart the browser and then check whether you can now access the Analytics or UM Settings without the domain login.

Error 2:

When accessing the Analytics web page, the following message appears:

(Error logging in for user XXX).

Solution 2:

After an update it can happen that the ApplicationPoolIdentity of the IIS is reset. If the customer uses an outsourced SQL server, this can lead to problems, because with an outsourced SQL server an identity must be entered that has db_owner rights to the SQL database. In this case the identity must be changed and the IIS must be restarted.