In the toast, the name of the TeamDesk group is displayed instead of the number of the caller

You are using the TeamDesk function of XPhone Connect V8 and the name of the TeamDesk group is displayed in the toast instead of the number of the caller? In this article you will learn how to fix the behavior.

Problem:

In the toast, the name of the TeamDesk group is displayed instead of the number of the caller. Thus, the callers cannot be identified.

Solution:

Open the administration interface and navigate to Telephony > Gateways > SIP and then to the configuration of the SIP gateway where the hotline is configured.

Then click on the Advanced Settings tab and add the following parameter:

XccQueueNumberAsFromHeaderForCTI

Value: FALSE

(Be sure to note that this is case sensitive).

Important: XPhone Connect Server version 8.0.46 and Client version 8.0.46 or newer are required.