Leonard Nebel

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Activity overview

Latest activity by Leonard Nebel
  • Leonard Nebel created an article,

    Why is the 'New Meeting' button grayed out in the Connect Client?

        Problem: In the Connect Client, the 'New Meeting' button is grayed out.     Solution: Open the XPhone Connect administration interface and navigate to Telephony > Conferences. Then ch...

  • Leonard Nebel created an article,

    How can I change the XPhone Connect Administration link in the Server Manager to https?

    Open the XPhone Connect Server program directory and locate the file "StartWebAdmin.exe.config". Open it with a text editor and look for the following area: <setting name="URL" serializeAs="String"...

  • Leonard Nebel created an article,

    How can I check the ports of the XCC using Powershell?

    You can use the following commands in Windows PowerShell to check if the ports are already in use. Start the Windows Powershell ISE and enter the following commands on the server: netstat -ano | wh...

  • Leonard Nebel created an article,

    Why doesn't Follow-Me work?

    This article describes possible causes why the Follow-Me function might not work when using AnyDevice and how to fix them.   1) The call is not routed from the PBX to the XPhone Server. This is qu...

  • Leonard Nebel created an article,

    How can I avoid long internal number lengths with XccGatewayInPrefix?

    If AnyDevice is configured in XPhone Connect Server via XccGatewayInPrefix, long internal call number lengths may occur under certain circumstances, as these are made up of the prefix and the exte...

  • Leonard Nebel created an article,

    How do I create a Wireshark trace?

        A Wireshark trace of the XPhone Server is necessary for the analysis of AnyDevice and softphone signalling problems or no/one-sided speech intelligibility when using the softphone. ...

  • Leonard Nebel created an article,

    Why does web meeting not work (spinning circle with external participants)?

    Install the latest XPhone Connect Server version. In the installation wizard you will find the feature "Media Foundation", which you have to install afterwards. Afterwards a reboot of the Windows s...

  • Leonard Nebel created an article,

    How can I better configure my environment for VoiP?

      In my environment, the voice quality of XPhone AnyDevice / Softphone / Conferences is not optimal. What precautions can I take in my environment to improve the quality?   1) QoS configuratio...

  • Leonard Nebel created an article,

    TeamDesk configuration example

        Scenario A team is available on weekdays from 08:00 to 10:00 and 14:00 to 17:00 daily. Outside of business hours, a caller is to be transferred to an Auto Attendant, who is to play a break a...

  • Leonard Nebel created an article,

    Why is the volume of softphone calls lowered in the Windows volume mixer?

    Problem: What can I do if the volume of softphone calls is automatically lowered in the Windows volume mixer?   Solution: (This solution is available from XPhone Server version 8.0.512, fo...