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ArticlesRecent activity by Dominik Meyer
How do I create a Wireshark trace on the XCC satellite ?
This article describes how to start a remote Wireshark trace on the XCC satellite to analyze network problems.(This becomes relevant in case of voice connection problems, one-way voice communicatio...
Why was the XPhone Connect Server's service account reset to "LocalSystem" after updating ?
Problem: After a software update from XPhone Connect, the service account was reset to "LocalSystem". Why is this the case and what are the consequences? Answer: Due to the update installation ro...
Why are softphone calls not connected with another?
This article describes the behavior and their causes why softphone calls are not connected together. Behavior: When Follow-Me is enabled on the softphone, the call is signaled in the client, but...
Are private appointments displayed in the XPhone Connect Client?
When comparing appointments, private appointments are also copied for presence management if they are to be copied according to the settings (e.g. appointment was created as "Booked", "Absent" or "...
Why do I get the IIS error 500.21 when I start the web-based administration frontend?
The IIS error "HTTP Error 500.21 - Internal Server Error - Handler "PageHandlerFactory-Integrated" has a bad module "ManagedPipelineHandler" in its module list." appears if you try to open the admi...
Why does the user assignment of lines through the connector not work?
In the Active Directory or Text Connector it has been set that lines should be automatically assigned to the user and, if not available, newly created. If the connector is run after configuration ...
How can I disable the internal/external distinction for calls in Connect Client?
Question: For internal calls, the text "(internal)" is displayed in the presence status in the XPhone Connect Client. How can I switch off this distinction? Solution: In the XPhone Connect admini...
How can I call internally and pick calls across locations?
You've configured multiple Telephony-Gateways of different locations in the XPhone Server. Because they are connected, users can call internally and pick calls across locations. If this isn't being...
Why are the created .pcap files empty when logging AnyDevice/Softphone?
Problem The analysis for the call setup for AnyDevice calls or when using softphones is required. Logging in the XPhone Connect Server web administration has been activated in the Logging -> Telep...
How can I change the CLIP for AnyDevice and Softphone calls?
Question:In the default configuration, the user's main phone number is transmitted in the CLIP for AnyDevice or softphone calls. How can I configure the phone number to be transmitted? The CLIP ref...