Sofie Forster

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Activity overview

Latest activity by Sofie Forster
  • Sofie Forster created an article,

    How is the mapping of the local Outlook address book?

    The following fields are displayed in the contact card when they are filled in: Bezeichnung XPhone Bezeichnung lokales Outlookadressbuch Office <BusinessTelephoneNumber> Mobile <MobileTeleph...

  • Sofie Forster created an article,

    Can I reset the password for the administrator of the XPhone server?

    It is possible to reset the password of the default administrator. To do this, you need access to the XPhone Server machine.   Open the XPhone Connect Server Manager and click on "Tools" > "Explore...

  • Sofie Forster created an article,

    How does a Presence work?

      Presence rules The scenarios below can also be strung together, whereby the "Status afterwards" of scenario X corresponds to the "Initial presence status" of scenario Y. Automatic presences can ...

  • Sofie Forster created an article,

    What do the XCAPI errorcodes mean?

    For our AutoAttendant, Voicemail and Fax solution we communicate with XCAPI. In the UM logfiles we often find error codes that are delivered by the XCAPI and can give a hint to the cause of the pro...

  • Sofie Forster created an article,

    Why does the call drop immediately when I answer an incoming call via Softphone Mobile (LTE)?

    Question: Why does the call drop immediately when I answer an incoming call via Softphone Mobile (LTE)?   Error pattern: You receive a call on your softphone mobile device in LTE. The call is signa...

  • Sofie Forster created an article,

    How do I handle MFCMapi and what do I need the tool for?

    Question: How do I handle MFCMapi and what do I need the tool for?   Explanation: The MFCMapi (Microsoft Foundation Classes MAPI) tool is a Microsoft Exchange Server MAPI editor, hex editor and deb...

  • Sofie Forster created an article,

    Why is the call forwarding not removed (anymore) when changing the presence?

    In selected environments it can happen that a redirection stored in the presence is no longer removed when switching back from this presence. Why this happens and how to fix it is described here.  ...

  • Sofie Forster created an article,

    What can I do if the satellite is no longer accessible after a restart / changes to the XPhone server?

    Typical error pattern: The outsourced XCC is no longer green in the administration interface and the SIP gateways are not green either. If you look in the logging of the XCC (file XCC_FS) you will ...

  • Sofie Forster created an article,

    Why don't I see any devices in the mobile app?

    Error pattern: Devices are displayed in the Mobile App for IOS, but not for Android. Important: If no devices are available for IOS and Android, something seems to be wrong with the basic configura...

  • Sofie Forster created an article,

    Why can't I log in to the mobile app?

    Problem: The tests in the WebApi Test Tool are successful, but the Mobile App login is not possible.   Typical cause: In most cases, the cause of the behaviour is that the customer is using a sub-s...