When configuring a TeamDesk, it is possible to create different office hours for a certain period of time or so-called absences for whole days (e.g. holidays).
Here is a screenshot of both scenarios:
The upper one is the different office hours. The emphasis is on the word "office hours". This means on this day the hotline is only available between 09:00 AM and 1:00 PM.
Everything before and after this period falls under the category "outside office hours".
If you store an announcement for this deviating business time, it replaces the announcement "outside office hours". In our example, you will hear the stored announcement until 09:00 and from 13:00.
Note: An announcement must be defined at this step. It is not possible to leave this blank.
But if a whole day is set, it means that on this day the hotline is not available. This is a so-called absence.
In this case, the greeting set there will take effect for the whole day.
Do you need help with the basic configuration of TeamDesk? Here you can find a configuration example: