The condition for the XCAPI SUS license (software update service) is a valid UpToDate in XPhone. To extend the license, it is best to contact your sales representative at our company or send an e-mail to firstname.lastname@example.org.
The colleagues need the following information:
- System ID (Format e.g. XID-QE12345) of the affected server (can be found on the XPhone Connect administration interface home page).
- A evidence that UpToDate has been purchased
- The customer name
- received LOD-Key
Unfortunately, Support cannot help you directly at this point, but can only forward such requests. To speed up the process, we recommend contacting our sales team for such issues. Thank you very much.