Can short /empty voicemail recordings be ignored?

Problem:

By default, all incoming voicemails are forwarded to the client / Outlook (depending on the setting). It doesn't matter if they are empty or not.

For some customers this can be a problem because they have many callers who never leave a voicemail. The request: Empty voicemails should be ignored.

Note in advance: We cannot determine when a voicemail message was discussed and when and when not. However, most of the time empty voicemails are only one or two seconds long and we can intercept those.

Solution:

You can set specific values in the UM Settings in the XPhone Server web interface in order to achieve the desired behaviour.

Navigate to "UM > Voicemail > General > Advanced Settings" and add the following two values:

VoiceMessageLengthMin
Value: X
This value dictates new recorded voicemails to have the length of at least X seconds in order to count as a "recorded voicemail". Otherwise the voicemail won't be recorded and be set as "Did not leave a message".

DoNotStoreInLUMIOnEmptyVoicemail
Value: 1
This value causes voicemails, where the participant didn't leave a message (or a message that's too short, see the value above), to not be saved in the inbox. It also does not need to be deleted via the user's voicemail.

Disclaimer: The Toast and a Journal entry will be displayed even if one (or both) of the called values applies. The call still counts as a "Call", which causes the Toast and the Journal entry to appear.


After setting these values save and restart the UM Settings and Services.